As one of Portal's longest customer relationships, TNT relies on Portal to help it drive improvements in collaboration and service to its internal customers.
Challenges they faced
With a user base of tens of thousands of Lotus Notes seats, TNT needed to improve internal collaboration and also to ensure that its service level expectations were maintained.
How we helped
Portal delivered consultancy and support services for a Lotus Domino upgrade and also assisted in TNT's IBM Connections deployment. This collaboration and messaging platform achieved the following results:
- New platform for improved, high quality, information sharing
- Optimisation of service levels to its customers