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Sunseeker International

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Overview

Implement cost-effective technical support services for Sunseeker’s enterprise IBM Notes (formerly Lotus Notes) and Domino environment, which powers business-critical mobile and email services as well as a number of customised applications, databases and workflows.

Key points

Whenever the IT team encounters a problem it can’t resolve, IT knows it can call on Portal for fast incident response and resolution – or ad hoc housekeeping tasks – and keep the communications and collaboration environment that enables hundreds of users up and running without breaking the bank.

Sunseeker is able to access the ad-hoc specialist help it needs to deal with critical failures or troubleshoot intermittent issues.

The freedom to pick and choose the level of support it receives helps keep costs under control and ensure ‘business-as-usual’ services to the business.

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Sunseeker International Case Study

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