Clock IconFacebookLinkedInTwitteranalytics-iconBell LogoShapecollaboration-iconconsulting-iconcustomer-x-iconGplusHamilton Logo 2013 - white-trimmedPage 1ShapeIcon - Law Enforcement Copy 2e029support-iconsupporticontalent-icontraining-iconpath-1

Redefining Customer Experience Online

Back to White Papers & Insight Guides

Overview

There's growing recognition that providing a compelling online customer experience is becoming a key competitive differentiator. And, according to Forrester Research, it all begins with digital engagement – 70% of consumers go online before interacting with a contact centre.

Indeed, their survey findings confirm the number one reason consumers switch brands is a poor customer experience online - or encounter a better experience with a competitor. Now that’s food for thought.

So, how do you close the online customer experience gap?

Portal Digital X 1

customer experience gap

Free Whitepaper