The Communication Breakdown
- 1 million pieces of inbound paper correspondence per month
- 250,000 calls
- 70,000 emails
- 1000s of social media conversations
And that’s just inbound communication. Outbound communications are into the millions too. Handle it incorrectly and poor customer service, inefficiency and high costs abound.
So, how do large companies get a handle on this? How do they classify, track and respond to customer communication across all channels? How do they manage all their different processes and document templates across multiple systems? In our years of consulting we have come to know this: there is no one size fits all solution.
We look at your unique business challenges, strengths, weaknesses and opportunities and then develop the right strategy to address them, underpinned by the most appropriate best of breed software. Our solutions enable you to:
- Simplify and gain control of multiple communication channels
- Respond more speedily to customers
- Enable greater efficiency at less cost across the entire business
- Deliver consistent and high quality communications that provide an exceptional customer experience and enhance your brand
To learn about more powerful customer experience solutions sign up for free resources on the left hand side of this page or get in touch with us today.