INCREASE SUPPORT COVERAGE AND IMPROVE SERVICE LEVELS
Managing an ever-bulging portfolio of systems, platforms and vendors can stretch already limited resources to the limit. Today’s IT leaders have to juggle the need to manage costs, while improving service levels to the business.
That's where we can lend a hand. From providing ad-hoc assistance to cover staff holidays, sickness or extended hours, to handling day-to-day support and house-keeping tasks so your IT team can focus on core skills and projects, we offer a range of flexible services to sustain and maintain your infrastructure, middleware and business applications.
We believe the abiding approach to IT support on offer today has lost its way and needs to get back on the path to supporting business objectives.
Yes, there are days when you just need someone to fix a problem. It could be a problem with logging on to the network, or retrieving your emails. When those things don’t work they can quickly escalate from minor irritation to major headache and you’ll want them fixed – fast.
“We are obsessed with getting the best value for our donors, so outsourcing the expense of running our IT systems to an expert third party makes perfect sense.”
What does support from Portal look like?
Any and every IT support provider, the length and breadth of the country (and beyond), can offer you help. But, ask yourself… does that really feel like support?
We know that no two clients are the same and so we are perfectly at home with tailoring a support package that meets your needs now and retains enough growing room for the future.
Our experts combine deep technical understanding with a commitment to continuous service improvement. The Senior Technical Specialists support all sizes of organisation across multiple technologies.
Our support team are able to offer reactive, proactive and fully managed service support on the following products:
|Messaging / Collaboration||Database / Directory / Storage||Security / Compliance||Mobile Messaging and Management|
|IBM Domino / Notes Infrastructure||IBM DB2||IBM Security Information Management (SIM)||IBM Traveler|
|IBM Domino Applications support enhancements||IBM Tivoli Directory Integrator||IBM Security Application Management (SAM)||Excitor DME - Mobile Device Management|
|IBM Domino application hosting||IBM Tivoli Directory Server||IBM License Management Tool (ILMT)||IBM Mobile First Protect (MAAS 360)|
|IBM Connections||IBM Tivoli Storage Manager||Tivoli Federated Identity Manager (TFIM)||VMware - Airwatch|
|IBM WAS Portal / WCM|
Portal’s service desk provides customers with a choice of support cover from 1st to 3rd level, with escalation to 3rd party vendor as and when required. Portal is able to support customers’ software even if vendors deem the software ‘end of life’.
CORE HOURS PRODUCT SUPPORT
With Portal you can expect exemplary support from top-notch professionals. Even better, we’ll help to reduce the overall cost of supporting your technology investments, whilst improving service levels and increasing support coverage, so your organisation runs smoothly and productively.
|System Integrators||File Management||Analytics|
|IBM WebSphere MQ||IBM Content Collector||IBM i2 iBase|
|IBM WebSphere Message Broker / IIB||IBM Common Store ||IBM i2 IntelliShare|
|IBM Filenet||IBM Analyst Notebook|