Portal

Insurance Provider, E&L Insurance, chooses IT Consultancy, Portal, to help meet its compliance needs

14 December 2011, Bracknell, UK – E&L® Insurance, a specialist niche insurance provider with products such as pet, horse and caravan insurance, has selected Portal to deliver a software solution that ensures that it serves its customer complaints efficiently and meets industry compliance needs.

Portal recommended market-leading Enterprise Content Management solutions from IBM and Kofax to meet E&L’s case management and scanning needs. This new solution will enable E&L Insurance to automatically capture, store and retrieve all customer policy documents and associated information to be able to service its customer queries more efficiently.

“We selected Portal as our software solution partner because of its depth of experience in delivering ECM solutions and because Portal was able to commit to a quick implementation,” said David Slater, IT Manager at E&L Insurance.

E&L currently manages circa 300,000 active policies and this ECM solution will provide them with the scalability and resilience it needs to support both its current and future customers.  E&L is focused on extending its lines of business and this solution from Portal will help it to bring new products to market faster and to improve its competitive advantage. 

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About E&L Insurance
E&L® Insurance provides specialist niche insurance products such as pet, horse and caravan insurance. A well-known and established provider of personal line niche schemes, it has been in business for more than 70 years. E&L prides itself in offering a first class claims and customer service, providing comprehensive cover and competitive premiums. E&L Insurance is regulated by the Financial Services Authority (FSA register number 202748) and is a member of the Association of British Insurers as well as the Insurance Ombudsman Scheme. For additional information visit www.eandl.co.uk

About Portal
Portal helps some of the world’s best known brands transform the service they provide to their customers. With over 50 technically certified consultants and partnerships with major technology companies such as IBM, Microsoft and Amazon Webservices, it builds solutions that help its clients to deliver improved customer acquisition, customer retention, increased customer satisfaction and long-term customer loyalty. Portal’s experience spans all industry sectors but it has particular expertise in Public Sector, Banking and Financial Services, and Manufacturing/Industrial/Transport sectors. In 2011, Portal was awarded the national CRN Channel Award for Mid-Market Reseller of the Year. Portal is privately owned and based in Bracknell, Berkshire. For additional information visit www.chooseportal.com

Contact
Catherine Nottage 
Marketing Manager 
catherine.nottage@chooseportal.com
01344 386000  

or

Mark Jackson
Lucre
mark@lucre.co.uk
020 8332 9690